Fraud Prevention

 A Word of Caution...
VSE will NOT call you by phone or send an e-mail to you, asking that you provide account or social security numbers, personal information, or balances. If you receive e-mails, telephone calls, or other forms of correspondence from anyone seeking information about your VSE credit union accounts, treat the message with caution and contact us immediately.  For more information, please use the links below.


FRAUD PREVENTION
These sites will provide you with the knowledge and tools to protect against fraud.  The sites are interactive, user-friendly, provide thorough explanations of various types of theft and fraud, and give tips and tricks that help protect against being a victim. 

 OnGuard Online™ - Your Safety Net
Tips for safely 
using the
Internet
 

 
The Harland Clarke
Fraud Education
Series

  
Federal Bureau of Investigation
Fraud Prevention
Help Page

 

 The NCUA Fraud Prevention Center 
Click on the link for information and assistance
http://www.ncua.gov/FraudInfo/index.htm

Tips for the Responsible Use of Debit Cards
*Always protect your debit card and keep it in a safe place, just as you would cash, credit cards or checks.

*Do not leave your debit card lying around the house or on your desk at work,.  If your card is lost or stolen, or you suspect it is being used   fraudulently, report it immediately.

*Hold on to receipts from your transactions.  Shred all receipts before you throw them away.

*Memorize your PIN and do not write it on your card.  Never give your PIN to anyone.

*Always know how much money you have in your account and review bank statements carefully.

*Keep your receipts in one place for easy retrieval and better oversight of your account.

*Never give your debit card number or PIN over the phone or online unless you are certain the recipient is legitimate.

Identity Theft Prevention Strategies
1. Never provide telephone callers with your personal information, including your Social Security number, date of birth, mother's maiden name, credit-card number, or bank PIN code, unless you initiate the phone call or know the person or organization you are dealing with.

2. Give your Social Security number only when absolutely necessary. Ask to use other types of identifiers when possible.

3. Sign all new credit cards upon receipt.

4. Memorize your Social Security number and all your passwords. Do not carry a written record of them in your wallet or purse.

5. Keep items with personal information in a safe place. Tear them up when you don't need them anymore. Make sure charge receipts, copies of credit applications, insurance forms, bank checks and statements, expired charge cards, credit offers, and bills you receive in the mail are disposed of appropriately. Consider purchasing and using a shredder, if you do not already have one.

6. Empty your wallet of extra credit cards or IDs. Cancel the cards that you don't use.

7. Guard your ATM personal identification number and ATM receipts. Never leave ATM receipts at bank machines, bank counters, or trash receptacles. Retain them for your records or destroy them.

8. Deposit outgoing mail in post office collection boxes instead of your own mailbox.

9. Pick up your mail nightly. Don't leave it in your mailbox overnight or on weekends.

10. If regular bills fail to reach you, call the company and find out why. Someone may have filed a false change-of-address notice to divert your mail to his or her address.

11. If your bills include any suspicious charges, don't ignore them. Investigate immediately.

12. Order your credit report once a year to check for fraud or other discrepancies. Consumers can order a free credit report once a year.

Procedures to Follow upon the Initial Loss of Personal Documents
1. Contact the Social Security Administration's Fraud Hotline at 800-269-0271 if you lose your Social Security card. The hotline is available daily between the hours of 10 a.m. and 4 p.m. Eastern Time. You can also reach the Social Security Administration online,
by phone at 800-772-1213, or by mail at SSA Fraud Hotline, P.O. Box 17768, Baltimore, MD 21235.

2. Report all lost or stolen credit cards immediately. Contact all creditors by phone and in writing to inform them of the theft.

3. Report lost or stolen checks immediately. Alert your bank to flag your accounts and contact you to confirm any unusual activity.

4. Contact your state's department of motor vehicles to inform them of the theft and to begin the process for a replacement driver's license.

5. Keep a log of all your contacts and make copies of all documents. You may also wish to contact a privacy or consumer-advocacy group regarding illegal activity. The FTC has added to its website downloadable form letters and worksheets to guide consumers through the proper procedures for preventing or repairing any damage.

Procedures for Identity-Theft Victims
1. Take all five of the above steps.

2. Contact your local police. File a police report. Get a copy of the report to submit to your creditors and others who may require proof of the crime. For mail fraud, contact the law enforcement arm of the U.S. Postal Service, the U.S. Postal Inspection Service.

3. Close the accounts that you believe were either tampered with or opened fraudulently. To dispute transactions on your account, ask the bank or credit card companies for their fraud-dispute forms. You may not be held responsible for a fraudulent transaction if you dispute it in a timely manner. Notify credit card companies and banks in writing, by certified mail, return receipt requested.

4. Call any of the three credit bureaus'  fraud units below to report the crime. Ask to have a "Fraud Alert/Victim Impact" statement placed in your credit file before opening any new accounts. Monitor the status of the fraud alert. You are entitled to order free copies of your credit reports when you have a fraud alert in your file. Follow up all reports of fraud to the bureaus in writing, by certified mail, return receipt requested.

TransUnion
Fraud Victim Assistance Department
Phone: 800-680-7289
Fax: 714-447-6034
Post Office Box 6790
Fullerton, CA 92634-6790
Equifax
Consumer Fraud Division
Phone: 800-525-6285
Fax: 770-375-2821
Post Office Box 740241
Atlanta, GA 30374-0241
Experian
Experian National Consumer Assistance
Phone: 888-397-3742
Post Office Box 2104
Allen, TX 75013

5. Contact the Federal Trade Commission's Identify Theft Hotline to file a complaint. The phone number is toll-free 1-877-IDTHEFT (438-4338); the mailing address is Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580; the website can be found at www.consumer.gov/idtheft. Update your complaint if you have any additional information or problems.

6. Keep records of all transactions and any expenses incurred. Once a case is resolved, problems can recur. Moreover, you may be able to obtain tax deductions for your expenses, or, if the thief is convicted, you may be able to seek restitution.

7. For more information on how to guard against or recover from identity theft, visit the web sites listed at the bottom of our "Links" page or on our Fraud and Crime Prevention page..

 

 


Valley State Employees Credit Union
2686 McLeod Dr. North
Saginaw, Michigan 48603
989.793.5943
Fax: 989.793.4321
mail@valleystatecu.org